Insurance reports

Air Conditioner Insurance Report after a summer storm or power surge.after a winter storm or power surge.

Air conditioner damaged by a storm, lightning strike, power surge or motor burnout? Your insurer will usually ask for a written report from a licensed technician before assessing the claim. We inspect the system on-site and provide an air conditioning insurance report that sets out what failed, the likely cause and whether it can be repaired, plus a replacement quote if needed.

Written report
for your insurer

Replacement quote
if needed

Licensed & insured
technicians

Fixed flat fee
upfront

On-site inspection

We test the damaged system.

Replacement quoted

To get you cool again.warm again.

Cause identified

Storm, surge or burnout damage.

Written report

Ready to send to your insurer.

What the report covers

Air Conditioning Insurance Report covering what failed and why.

An insurer needs three things from a technician: what has failed, what caused it and whether the system can be repaired. Our insurance report answers all three after an on-site inspection of the indoor and outdoor units. Tap a number to see what we assess.

For your insurer: fault, cause and repairability

What we assess after summer storms

See everything the report includes.

Insurance assessments

Motor Burnout & Storm Damage Insurance Reports for air conditioners and heating.

Most home and contents policies cover an air conditioner for insured events such as storm, lightning and power surge, and many offer motor burnout insurance, sometimes called fusion cover, as an optional extra. What policies generally don’t cover is wear and tear. That is why your insurer wants an independent report before deciding a claim: it needs to know what failed and what caused it.

An All Good insurance report is a detailed written assessment from a licensed technician who has inspected and tested your system on-site. It is a fixed flat fee of $199 for new customers and $189 for returning customers. If the unit cannot be repaired, we include a replacement quote for your insurer.

What's included in every air conditioner insurance report

6-point report

System details recorded

Brand, model, serial number and approximate age of the system.

Indoor unit inspected

Coil, fan and electronics checked for damage.

Water damage checked

Leaks and water damage to the unit and its surrounds noted.

Outdoor unit inspected

Compressor, fan motor and casing checked for burnout, impact and storm damage.

Cause & repairability

What failed, the likely cause and whether it can be repaired or needs replacing.

Electrical testing

Control boards, wiring and motors tested for surge and burnout damage.

On-Time, Every Time

Fixed Pricing Upfront

Licensed & ARCtick Certified

Written Report for Your Insurer

Whole-home systems

Ducted Air Conditioning Insurance Reports for Storm and Water Damage

Ducted systems take damage where you can’t see it. A storm can send water through the roof onto the indoor unit, soak or crush the ductwork, or burn out the control board and zone motors with a power surge. For a ducted air conditioning insurance report we inspect the roof-space or underfloor unit, the ducts and the outdoor unit, so your insurer gets a full account of the damage and not only the part that stopped working.

Roof-space unit inspected

Indoor unit, drain tray and wiring checked for water and surge damage.

Ductwork checked

Crushed, soaked or torn ducts recorded room by room.

Zones and controls tested

Zone motors, controllers and sensors tested for electrical damage.

Summer stormsWinter storms

After hail, lightning and heatAfter wind, rain and power surges

What a ducted report covers

Air Conditioning Servicing, Cleaning & Installation Services

Once your system is running again, we can help keep it that way. From air conditioner servicing and cleaning to installation quotes and carbon monoxide testing, the same licensed technicians handle it all.

↻ Returning customers save $10 Every service is a fixed flat fee, applied automatically.

Need more than
a service?
We’ve got you.

Breakdown & Repair

Same-day or next-day diagnosis. We find the fault on-site, explain your options, and fix most problems in one visit with the major parts we carry.

$239

New customer

Returning customers $229

Installation Quote

An on-site assessment and detailed quote for a new system. The quote fee is credited if you go ahead with the install.

$199

New customer

Returning customers $189

Carbon Monoxide Testing

A safety test of your gas heating system and flue lines. Included as standard in every gas heater service, or book it on its own.

$239

New customer

Returning customers $229

Service & Preventative Maintenance

A full checklist tune-up that keeps your unit running efficiently, extends its life, and helps maintain your manufacturer warranty. Additional unit on the same visit.

$239

New customer

Returning customers $229

Extensive Cleaning

A deep clean for heavily used or neglected systems, including internal parts, coils, drain pan and mould treatment.

$419

New customer

Returning customers $409

Relocation / Decommissioning Quote

An on-site quote to safely relocate, remove or decommission existing ducted equipment.

$199

New customer

Returning customers $189

Every Major Brand, Serviced and Repaired.

There's no need to check whether your brand is covered. If it heats or cools, we can work on it.

Daikin
Mitsubishi
Fujitsu
Samsung
Brivis
Rinnai
Braemar
Actron
LG
Vulcan
Haier
Midea
Sanyo
NEC
Kaden
CoolBreeze
TECO
Kelvinator
And all other brands.

All Good Air Conditioning technician smiling and giving a thumbs-up in front of a branded service van.

How it works

What to Expect From Your HVAC Technician Visit

1

Before the visit

Book online or call 1300 730 896. Payment is taken at booking by credit card or EFT to confirm your appointment, and you'll receive confirmation of your time slot.
2

During the visit

A locally based technician arrives at the scheduled time. You'll need to be home to let them in. Anything beyond the booked service is discussed and quoted in writing before it goes ahead.
3

After the visit

Your work is covered by our workmanship guarantee. If something isn't right, email us and our dedicated team will treat it as urgent.

Book now 1300 730 896

Where we work

Air Conditioning and Heating Repairs in All Capitals and Surrounding Areas

Our technicians are based locally in Brisbane, Melbourne, Perth, Sydney and Canberra, their surrounding suburbs, and most regional areas across Australia. The person who comes to your home knows your area. Booking and support run through one central team, so you have a single point of contact for scheduling and rescheduling.

Find your local team:

Victoria Queensland Western Australia South Australia Australian Capital Territory New South Wales

Explore summer by state Tap a state marker to see a local summer cooling tip.

Insurance report FAQs

Air conditioner insurance claim questions, answered.

What home insurance usually covers, what motor burnout cover is, what the report costs and what it includes. The questions we hear most about air conditioner insurance claims.

Written report

Ready to send to your insurer

Trusted Service

Licensed, insured and local

Replacement quote

Included if needed

Is an air conditioner covered under home insurance?

Usually, yes, for insured events. Fixed systems such as split and ducted air conditioners are generally treated as part of the building, so home insurance typically covers them for things like storm, lightning, fire and impact. Wear and tear and lack of maintenance are generally not covered. Check your Product Disclosure Statement or ask your insurer, as cover varies between policies.

How do I get home insurance to pay for my air conditioner?

Start by checking your policy and lodging a claim with your insurer, who will give you a claim number. Most insurers then ask for a written report from a licensed technician stating what failed and what caused it, often with a repair or replacement quote. We provide that report after inspecting the system. The insurer makes the decision on the claim.

What is motor burnout insurance?

Motor burnout insurance, also called fusion cover, covers electric motors that burn out because of an electrical fault or power surge, such as an air conditioner’s compressor or fan motor. It is usually an optional extra on a home policy and often has an age limit on the motor. Our report states whether the motor has burnt out and the likely cause.

Does contents insurance cover an air conditioner?

It depends on the unit. Fixed split and ducted systems are generally covered under building insurance, not contents. Portable air conditioners are usually treated as contents. If you rent, the fixed system is normally the property owner’s to insure. Your insurer can confirm how your policy treats it.

Does home insurance cover water damage from an air conditioner?

Often, if the leak was sudden and unexpected, such as a burst or blocked drain that floods a ceiling. Damage from a slow leak over time, or from a unit that has not been maintained, is generally not covered. Our report records where the water came from and what caused the leak, which is what the insurer needs to assess it.

How much does an air conditioner insurance report cost?

An insurance report is a fixed flat fee: $199 for new customers and $189 for returning customers, applied automatically. Some insurers reimburse the cost of the report as part of the claim, so it is worth asking yours.

What does the insurance report include?

A detailed written assessment covering the system’s brand, model and age, what we inspected and tested, what has failed, the likely cause of the damage and whether the unit can be repaired. If it cannot be repaired, we include a replacement quote.

Will the report guarantee my claim is approved?

No. The report is an independent technical assessment, and we record what we find, including when the cause is wear and tear. Your insurer decides the claim based on the report and the terms of your policy.

Do I need to be home for the inspection?

Yes. Someone 18 or older should be there to provide access to the indoor and outdoor units and to tell us what happened. Have your claim number handy if you have one, so we can include it in the report.

Need Help Staying Cool?
Let’s Get It Sorted.

Need air conditioning repairs, servicing or installation? Our team can help you get your cooling sorted. Call us or book online.

4.9

80+ REVIEWS ON GOOGLE

Air Conditioner Insurance Report after a summer storm or power surge.after a winter storm or power surge.

Air Conditioning Insurance Report covering what failed and why.

Motor Burnout & Storm Damage Insurance Reports for air conditioners and heating.

What's included in every air conditioner insurance report

System details recorded

Indoor unit inspected

Water damage checked

Outdoor unit inspected

Cause & repairability

Electrical testing

Ducted Air Conditioning Insurance Reports for Storm and Water Damage

Roof-space unit inspected

Ductwork checked

Zones and controls tested

Air Conditioning Servicing, Cleaning & Installation Services

Breakdown & Repair

Installation Quote

Carbon Monoxide Testing

Service & Preventative Maintenance

Extensive Cleaning

Relocation / Decommissioning Quote

Every Major Brand, Serviced and Repaired.

What to Expect From Your HVAC Technician Visit

Before the visit

During the visit

After the visit

Air Conditioning and Heating Repairs in All Capitals and Surrounding Areas

Air conditioner insurance claim questions, answered.

Written report

Trusted Service

Replacement quote

Need Help Staying Cool?Let’s Get It Sorted.

4.9

Need Help Staying Cool?
Let’s Get It Sorted.